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menu bar corrupts when I open some pdf files

New Here ,
Aug 05, 2021 Aug 05, 2021

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When opening some PDF files, my menu bar for most applications (including adobe) gets corrupted. I can still view the file but cannot close it. I then need to restart the machine to clear it. Does anyone have any suggestions? It does not affect any microsoft apps (stangely).

running Windows10.

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General troubleshooting

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Adobe Employee ,
Aug 05, 2021 Aug 05, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described after opening the PDF files the menu bar gets corrupt and you are unable to close the application.

 

Is this a behavior with a particular PDF file or with all the PDF you open? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer first and check.

 

Would you mind sharing the version of the Adobe Acrobat/Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.05.20060 (Optional update for Windows) installed. Go to Help menu > Check for Updates and reboot the computer once.

 

Also check for any missing/pending update for Windows OS and try updating it and check.

 

Try to reset the Acrobat preferences as described in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

You may also try to create a new test user profile with full admin rights in Windows and try using the application there.

 

Regards

Amal

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New Here ,
Aug 06, 2021 Aug 06, 2021

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Hello Amal,

I have Adobe Acrobat Pro DC version 2021.005.2060 installed and my Windows10 updates automatically so it is pretty much up to date.

I find that most of the time it is attached pdf files on emails that corrupt - using Microsoft Outlook as a client. If I copy them to my desktop and open them, then the problem seems to be resolved. However, this is not normal and should not be the case.

Some pdf files open fine.

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Adobe Employee ,
Aug 10, 2021 Aug 10, 2021

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Hi there

 

As mentioned, most of the time it is attached pdf files on emails that corrupt - using Microsoft Outlook as a client. If you copy them to te desktop and open them, then the problem seems to be resolved.

 

It seems to be some issue with the MS Outllok, please check for any missing/pending update for the MS Outlook and try updating it and see if that helps.

 

Regards

Amal

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LEGEND ,
Aug 07, 2021 Aug 07, 2021

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Please show a screen shot of the Acrobat window including the bad menu bar (but not only the menu bar).

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New Here ,
Aug 09, 2021 Aug 09, 2021

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RandomNamexx_0-1628542647831.png

screenshot of an open pdf file

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Adobe Community Professional ,
Aug 07, 2021 Aug 07, 2021

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Is this happening even if you click on "Help" --->>> "Repair Instsllation" ?

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New Here ,
Aug 09, 2021 Aug 09, 2021

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cannot get to "Help" on the menu bar. Have tried to repair installation but no success.

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Adobe Community Professional ,
Aug 11, 2021 Aug 11, 2021

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If you can't access the "Help" menu option from the main toolbar, how were you able to try to repair Acrobat?

 

I'd suggest to manually repair the installation by accessing the setup.exe program of your Acropro. Navigate to  :

 

  • C:\Program Files (x86)\Adobe\Acrobat DC\Setup Files\

 

And see screenshot:

 

msi-repairAcropro.png

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New Here ,
Aug 11, 2021 Aug 11, 2021

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That is what I did in fact. I did a repair as you suggested above, as well as when Adobe was working with a pdf file. Remember that this occurs infrequently - most pdf files open fine.

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