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Microsoft + Adobe Document Cloud integration not working

Explorer ,
Feb 26, 2022 Feb 26, 2022

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This is regarding Sharepoint Online and Adobe Document Cloud (which is the one on the left):
https://documentcloud.adobe.com/o365pdf/start.html

 

I followed the simple instructions closely, but the problem has occurred consistently over multiple attempts over a week and on two tenants. Also, there's never an appearance of a problem when actually doing it, just later when you look into it because you're wondering why no one has access to the app (except me, the admin). Then you see the audit log and realize a definite problem.

 

I'm global admin, so that's not the issue.

 

The addition of the app works, but the "Deploy to all users" step (Adobe's terminology) ultimately does not, even though it appears to work at the time, and even when allowing 48 hours and more. That step is the same thing as going to Azure AD, Adobe Document Cloud, Permissions and selecting "Grant admin consent" (for company).

 

It all looks normal to me there:
https://i.imgur.com/CnE9M2y.png

And it agrees with what was asked in the consent:
https://i.imgur.com/5l4pzgI.png

 

But there's this error in the audit log (happens every time I do the admin consent on behalf of users):


Activity Type: Add app role assignment grant to user
Category: UserManagement
Status: failure
Status reason: Microsoft.Online.DirectoryServices.UniqueKeyPropertyException
User-Agent: EvoSTS

 

I think that's the reason that no one ever gets the app, even after days, just me. The question is WHY? Could there be a problem with the app?

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