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Minus sign to update my signature and initials is greyed out

New Here ,
Mar 23, 2020 Mar 23, 2020

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I am trying to update my signature and initials in Adobe because I need to draw them instead of using the typed version. However, the minus sign is greyed out and nothing happens when I click on it. 

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Security digital signatures and esignatures

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Adobe Employee ,
Mar 23, 2020 Mar 23, 2020

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Hi Caitlyn

 

We are sorry for the trouble. As described, you are not able to change the signature and initials in Adobe Fill and Sign  as the minus sign is greyed out.

 

Would you mind sharing the version of the Adobe Acrobat / Reader DC installed? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)
Make sure you have the latest version 20.006.20042 installed. Go to Help > Check for Updates

 

Please try to repair installation (For Windows Only) Go to Help > Repair Installation

 

If it still doesn't work, please try the following steps

 

 

Let us know how it goes

 

Regards

Amal

 

 

 

 

 

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New Here ,
Mar 26, 2020 Mar 26, 2020

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I am having the exact same problem. I tried repairing a rebooting and it doesn't work. Was installed through Creative Cloud so I can't use the cleaner/reinstall tool.

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Contributor ,
Mar 26, 2020 Mar 26, 2020

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That is not an issue, you can use the cc cleaner tool to uninstall acrobat:
https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Then once done, install from direct link:
https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html

 

Also, you can install Reader and try using the fill and sign to see if that is working:

https://get.adobe.com/reader/

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New Here ,
Jul 02, 2024 Jul 02, 2024

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I have the same issue still. I have updated and repaired. I am running Adobe Acrobat Pro 2020 version 20.005.30636.10636

Any help would be appreciated!

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Adobe Employee ,
Jul 03, 2024 Jul 03, 2024

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Hi there

 

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.html and check.

 

~Amal

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