Missing Acrobat Pro features??

[Samt1]

Hello all,

I have the full cloud subscription with all the apps but I seem to have lost features when I open Acrobat. I open Acrobat and at the top it says I'm running Acrobat Reader (64 bit). So alll of the editing tools have dissappeared. I have tried to uninstall the program via the cloud app but it starts and then just gives up. I have tried the repair installation option under help.

Can anyone help me as this is really frustrating and I can't complete my jobs. I wish these software updates wouldn't mess with tools and features because it's never easy to navigate.

I'm sure I'm doing something wrong but I just want to open up the full package of Acrobat but keep getteing the Reader version.

[gary_sc]

Mac or PC (depending on what platform as to how I may or may not be able to help you). Either way, I have a hunch that you have both apps on your computer but your OS is sending all pdf requests to Reader. It needs to be set for the Pro version.

[mariahweyne]

Check out this link - How to set Acrobat Reader or Acrobat your default PDF program on Windows 10 (adobe.com)

[AkanchhaS]

@gary_sc I second that.

@Samt1  If you have set Acrobat Reader as the default application to open .pdf files on your computer, then all the files will open through it, even though you have the full version of Acrobat pro.

Also, Acrobat Reader is freeware, so it doesn't allow you to use the edit tool.

To keep it simple- 

• Uninstall Acrobat Reader (free version) and keep on Acrobat Pro because it fulfills all the requirements.

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

• Otherwise, you must set Acrobat Pro as the default pdf viewer to open the .pdf files.

1-Find the .pdf file in your Finder and right-click (or control-click) on it to access the contextual menu. Select “Get Info.”

2-In the Get Info dialog box that opens, use the dropdown menu of applications under Open With to select Acrobat pro

3- To change your default settings so that all PDFs automatically open in Acrobat pro when you double-click on them, click on the “Change All” button and confirm your change.

Let us know if that helps!

Thanks,

Akanchha