Missing characters after editing, saving and reopening a PDF in Adobe Acrobat.

New Here ,
Aug 18, 2022 Aug 18, 2022

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Im trying to edit a PDF with Adobe Acrobat but when I insert a page, or edit the text, or save it, it suddenly shows missing characters all over the document.

 

I have read that this issue could arise because the fonts are not embedded correctly in the original PDF, but this is not my case, since I created the original PDF in Adobe Illustrator, and I also have read that Illustrator embeds the fonts automatically. Also, when I do the Preflight all the fonts appears embedded.

The only solution that I could find that worked, is changing the font for any font, and then switch it back to the font that I want. But this is very time consuming since my PDF has 35 pages and I cannot afford changing all the fonts everytime they mess up.

Do you know any permanent solution for this issue? I have read in this forum that many users are experiencing the same, so Im wondering if Adobe could fix this bug or whatever it is. Or if there's a way to export the pdf from Illustrator, in order to not have missing characters when Im editing it in Adobe Acrobat. 

 

Any suggestion will be greatly appreciate it.

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Edit and convert PDFs

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Adobe Employee ,
Aug 19, 2022 Aug 19, 2022

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Hi Carlaa,

 

Thank you for reaching out and reporting this.

 

Would you mind sharing more details on this?

- Please share the sample PDF on which the issue occurs. It will be helpful if you share both the edited and initial PDF.

- Share the Acrobat and OS version you are using

- Step-by-step workflow that results in the issue. It will help us to replicate the behavior.

- Also, share the step by steps workflow for the workaround you are using.

 

Thanks,

Meenakshi

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Community Expert ,
Aug 19, 2022 Aug 19, 2022

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A file made with Illustrator should be edited with Illustrator, it's always easier than editing with Acrobat Pro.

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