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6

Missing Commenting Tools in Acrobat DC Shared Review (not in a browser window)

Community Expert ,
Apr 19, 2019 Apr 19, 2019

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Hello Smart People:

I understand that when working in a shared review in a browser window, the commenting tools are limited. But I thought that when reviewing in Acrobat/Reader all of the tools would all be available.

This review is open in Acrobat Pro DC and I don't see how to access the other mark-up tools, including the measuring tools. What am I missing?
Screen Shot 2019-04-19 at 7.42.11 AM.png
Screen Shot 2019-04-19 at 7.39.07 AM.png

~Barb

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Comment review and collaborate PDF

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Community Expert ,
Apr 22, 2019 Apr 22, 2019

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I experienced the same thing. It seems to be by design.

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New Here ,
Aug 31, 2020 Aug 31, 2020

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So frustrating. I'm wasting time trying to convey specific instructions with the limited tool palette. Why can't the cloud file be downloaded and opened with the full-featured onboard application?

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New Here ,
Oct 16, 2020 Oct 16, 2020

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Hey there! I was wondering if there's been any new information about this issue. I noticed when you send for review through InDesign, there's even less tools – there's 2 text tools at first and then they disappear for some reason. I refresh, they come back and then disappear again. Alternatively, if you send for review through Acrobat, there's just the few tools that Barb shows. I'm confused why these platforms don't have the other text tools that are vital for feedback. It sort of defeats the purpose of having a cloud based review because of this. Thankfully my colleagues giving feedback have Acrobat and can send me back a PDF with all the edits formatted correctly, however I'd really like to use the review tool. Is it just me, or were there more tools available in review a year or so ago? 

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Community Beginner ,
Nov 09, 2020 Nov 09, 2020

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My team are also experiencing the same problems! It's getting very irritating!

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New Here ,
Dec 03, 2020 Dec 03, 2020

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I'm having the same issue. I export as "Share for Review" option in InDesign and there were only two tools at one point. Then,magically, I'd get the highlighter tool and the strikethrough to replace tool, then they would disapear. When I updated to InDesign 2021; the new tools appeared to stay and my co-workers were happy. Then, just receantly, they removed the tools again. It is getting frustrating. 

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Community Beginner ,
Feb 02, 2021 Feb 02, 2021

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We are having the same problems. There is no insert text tool, only delete or replace, and the limited toolbar with only 5 tools shrinks to 2 randomly. It costs a lot of time!

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New Here ,
Feb 23, 2021 Feb 23, 2021

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Hi Adobe, I am having the same issue. I have just started using the cloud based review system and it is really limiting only having a couple of tools to use

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Community Beginner ,
Jul 30, 2021 Jul 30, 2021

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Yes, very annoying. I am having only the pin and the pencil even when working with InDesign 2021.

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New Here ,
Aug 31, 2021 Aug 31, 2021

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Just utilized this tool for the first time with a large group and, even with the most recent updates, this is still an issue.  We need the full comment pallette to effectively collaborate, otherwise this shared feature is pointless.

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Community Beginner ,
Apr 26, 2022 Apr 26, 2022

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Still no answers on this? I don't understand why!

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New Here ,
Jan 31, 2023 Jan 31, 2023

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I guess it's just a broken thing they can't fix, which is such a shame. 

Something to do with saving with extended functions, but I tried to solve this before for a couple of days and it was beyond us. 

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