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3

Missing icons on main screen

Explorer ,
Sep 19, 2023 Sep 19, 2023

My profile icon is missing from my upper right corner plus other icons including sharing ones.  Other computers all have it just fine.  This one PC has it missing.  This Acrobat on this PC also crashes my PC when coverting a PDF to Excel.  I have uninstalled all adobe programs and used the adobe cleaner to fix it.  I used Creative cloud so I have the latest version of 23.  Same with all my other compters.  I feel this incompleteness on the one PC is the root of my crashes, but I can't narrow it down.

 

 Screenshot 2023-09-19 200932.jpg

 

TOPICS
Edit and convert PDFs , General troubleshooting , Modern Acrobat
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Explorer ,
Sep 19, 2023 Sep 19, 2023

Also using it on win 10. 

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Explorer ,
Sep 20, 2023 Sep 20, 2023
LATEST

SOLVED the missing icons and cloud issue.  Still no fix for excel crash.

Solution 1: Modifying the Registry

  1. Open the Registry Editor by using the Windows Search feature.
  2. Navigate to the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices.
  3. Locate the DWORD value named "bUpdater" (for all cloud services), "bToggleAdobeSign" (for the Request Signature Tool), or "bToggleFillSign" (for the Fill & Sign Tool) and delete the respective DWORD value.
  4. Relaunch the Acrobat application.

    Solution 1: Modifying the Registry

    1. Open the Registry Editor by using the Windows Search feature.
    2. Navigate to the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices.
    3. Locate the DWORD value named "bUpdater" (for all cloud services), "bToggleAdobeSign" (for the Request Signature Tool), or "bToggleFillSign" (for the Fill & Sign Tool) and delete the respective DWORD value.
    4. Relaunch the Acrobat application.
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