Missing PDFMaker Files Error

[Martyn262025138a2g]

When trying to create multiple PDFs from files, I keep getting an error message saying "Missing PDFMaker files". I am using Windows 10 and Acrobat Pro DC.

I have tried reinstalling it, re-enabling Adobe PDF Maker addin in excel and word but nothing seems to have worked.

It appears to be failing at the initial stage and is unable to open the original document to be converted.

Any help would be greatly appreciated.

Thanks

[Amal.]

Hi @Martyn262025138a2g 

Hope you are doing well and am sorry for the trouble. Please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-acrobat-pdfmaker-problems-office.html and see if that works.

Please share if it's an issue with a particular file or with all the files. Please try with different files and see if that works. Also, check for any missing/pending updates for MS office and try updating it and check.

You may also try to repair the installation of Acrobat from the help menu (Win Only) and reboot the computer and see if that works for you.

Regards

Amal

[Martyn262025138a2g]

Hi Amal

I've been throught the help page already but unfortunately that was no help. I had run the installation repair as well as a complete delete and reinstall, neither of which helped.

The odd thing is that this is the only function of Acrobat DC that appears not to work and is failing at the initial step of opening the original document to be PDF'd.

[Amal.]

Hi @Martyn262025138a2g 

We are sorry to hear that. Would you mind sharing the steps you are doing to create the PDF file? A small video recording of the same would be very helpful.

Also, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation of the issue.

Regards

Amal

[RUTH32600390sjt7]

I am experiencing the same problem with Adobe Acrobat Pro 2020 just as you described.

The pdf options within Office products work, but the adobe product is having the problem.  Adobe's installer is different than the office installer. 

How does a file disappear or get turned off like that?  A college is experience the same problem.  

[Amal.]

Hi there,

please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-acrobat-pdfmaker-problems-office.html and see if that works.

Let us know how it goes.

~Amal

[Chris LG]

I realise this is a rather old post, but wanted to post a possible fix, for those who might stumble on this post in future.

My workplace have been having this exact same issue (Win 11 Enterprise, managed by Microsoft Intune, Adobe Acrobat via Adobe Creative Cloud, unable to convert or combine any Office-format files but can combine and convert non-Office files), and it looks like it relates to Microsoft Office security settings. In our case, our organisation uses Intune to manage Windows computers, and Intune was missing Adobe as a "trusted publisher" for Office. A tell-tale sign for us was Word showing a yellow bar, "security warning. Some active content has been disabled..." (note: your Office software may not show such a bar, if your organisation has disabled these warnings - which is quite possible - but that doesn't mean something isn't being blocked from opening!).

Anyway, this post was very helpful in all aspects of the issue, and I'd highly recommend reading it 🙂

https://mobile-jon.com/2024/07/08/fixing-issues-with-add-ins-and-office-apps-security-baselines/

Ideally, you need to get your IT admin to add the necessary "publisher" permissions to their back-end systems, to Allow Adobe as a publisher for Office. Short of that, if you have sufficient rights, you might be able to follow these steps on an individual computer that has this issue:

1. On a machine where the full Acrobat package is installed, open any Word document.
2. Click File > Info.
3. Then Click ‘Enable content’ shield > click ‘Advanced Options’:
   
   
4. In the 'Microsoft Office Security Settings' pop-up, scroll to the relevant add-in and tick ‘Enable all code published by this publisher’ > click ‘OK:
   
   
5.  Now re-try whatever it was you had problems doing before. It should work.

[S. S]

Hi @Chris LG,

Hope you are doing well. 

Thanks for writing what worked for you.

Marking this as a correct answer for future users to use as a reference.

-Souvik

[Paul2020]

Having this same issue and none of the solutions listed are working. The addon is enabled in Word, no warnings. Reinstalled Adobe Acrobat fresh and it is still giving this error when combining documents. Any other ideas?