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missing sign-in to account option in adobe

New Here ,
Mar 15, 2023 Mar 15, 2023

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missing sign-in option in adobe app. sign.PNGmojeadobe.PNG

Any ide why on other machines I cannot to sig-inn to adobe account ?

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General troubleshooting , How to , Install update and subscribe to Acrobat

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correct answers 1 Correct answer

Adobe Employee , Mar 15, 2023 Mar 15, 2023

Hi @Mateusz28886251vuhk 

 

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://get.adobe.com/reader/enterprise/

 

 

Regards
Amal

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Adobe Employee ,
Mar 15, 2023 Mar 15, 2023

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Hi @Mateusz28886251vuhk 

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.2006x installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://get.adobe.com/reader/enterprise/

 

 

Regards
Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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New Here ,
Mar 15, 2023 Mar 15, 2023

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version 2022.003.20282

There is no Help > Check for updates

 

version.PNGhelp.PNG

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Adobe Employee ,
Mar 15, 2023 Mar 15, 2023

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Hi @Mateusz28886251vuhk 

 

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://get.adobe.com/reader/enterprise/

 

 

Regards
Amal

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New Here ,
Mar 16, 2023 Mar 16, 2023

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solved, thx

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