I am trying to convert a Word 2003 document (Windows XP) into a PDF using Acrobat PDF Maker in Acrobat 9.1 Pro Extended. When I use the Acrobat PDF Maker, the resulting PDF is missing text that is in the original Word document. The text is the last two lines of a paragraph that has flowed to the top of the following page. However, when I print this document to the Adobe PDF printer, the text is there in the resulting PDF. Also, when my boss used the Acrobat PDF Maker in Acrobat 8.1.2 to convert the same Word document to PDF, the PDF contained the missing text.
Does anybody know why this is happening and how I can fix this issue?
Thanks for your input. I set the default printer to Adobe PDF before creating the PDF via Acrobat PDF Maker, but the text was still missing in the resulting pdf.
It is strange that it works with the Adobe PDF printer, but not PDF Maker. PDF Maker is simply a preprocessor for the printer. I would suggest checking the preferences in PDF Maker to be sure nothing is messed up. In fact, you may want to try turning all of the options off and then go back and add things that you need.
Bill, I took your suggestion and turned all the options off in the Acrobat PDF Maker dialog and then turned them back on one by one. It turns out that when the "Enable Accessibility and Reflow with tagged Adobe PDF" option in the Settings tab is checked, it generates a pdf with the missing text. This problem is resolved if that option is unchecked. The weird thing is, my boss, who has Acrobat Professional 8.1.2, does not have this problem. It seems to be a bug in version 9. Would you know how I could report this to Adobe? Thanks again for your help.
There is a bug reporting process, it may be one of the other forums. I never can remember it (and with the new forum structure, who knows). Hopefully one of the guys that saved the URL will be by to help on that aspect. Not tagging the document has some pros and cons. The pro is that the document will be smaller (not as bloated). The con is that you lose the accessibility feature as well as storage of information in the PDF of the formating structure. The latter helps if you want to revert ot WORD of such in the future. Not sure it is worth the space it takes. You should always keep a copy of the original anyway.
I found this thread because I'm having the same problem using Pro 8.1.4. In PDF Maker for Word docs, I unchecked "Enable Accessibility and Reflow," but that did not fix the problem. If anyone has any further suggestions, please post!
Thanks!
--Natalie
UPDATE: I did the same testing that the earlier poster did, and found that as long as "Add Bookmarks to PDF File" is *not* checked, the text does not disappear.
/t5/acrobat-discussions/missing-text-after-using-acrobat-pdf-maker-to-convert-word-document/m-p/1783750#M3787Aug 10, 2009
Aug 10, 2009
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I have the same problem of blocks of text missing after creating a PDF file from MS Word documents. I have Acrobat Pro v 9.1.3, and I have experienced the problem both with Word 2000 and Word 2002 on Windows XP.
I tried the suggestions of unchecking the options in the Preferences, but still have the problem. Where text is missing is inconsistent, but when it occures it seems to happen when there is a font change.
This is a serious problem because I typically prepare my proposals using Word and supply them as PDF files. They are legal documents, so need to be reliably correct. Your help is appreciated!
Thank you for your response. I just set Adobe PDF as the default printer, then printed, and the problem persists. There are still many blocks of text missing, plus the headers and/or footers on several pages. as you can see on the attched document. I see .doc files are not allowed, so I can't provide the original for you to compare with.
I tried your document with Office XP SP3 but it converted fine for me. Sorry, can't suggest anything else except checking if you have the latest service pack installed on Office.
If it doesn't work with multiple PDF creators, it might be a bug in Word. If you have access to a printer (specially if it is a PostScript printer), you could try printing to that and see if you get the right output. If you don't it is unlikely that ay PDF printing methods would work.
I am guessing that you may have a font issue. Two of your sample PDF fonts are not embedded. I made a PDF of the DOC file with AA7 (all I have on this machine) and got the same view as I saw with the DOC file (complete footers!). Checking the fonts, I see that all of the fonts are embedded in my version. Check you job settings file selection and see if you can get a result that has all of the fonts embeded.
But did the fonts get embedded. Just because you set to embed all fonts does not mean they will all be embedded. This is the case if the font is not licensed for embedding. So check the embedding in the PDF itself. That was the only thing I saw that would be suggestive of the problem. I might check some more later.
I am having the same problem after installing the upgrade to Acorbat Pro 9. However, as I was on the phone with Tech Support, I kept trying by selecting one Word document at a time, and right-clicking "Convert to Adobe PDF" and it worked fine. Go figure. I don't know what to expect the next time.
I told the Tech Support lady I thought maybe it was just a random bug, that seemed to be fine now. But I wonder what will happen when I select multiple Word documents at a time, to Combine and Convert. That is when the problem happened for me the first time. Meh!!
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