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Money fraud

New Here ,
Jul 02, 2021 Jul 02, 2021

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I subscribed to adobe for a word to pdf converstion which didn't end up working. It was a trial and didn't alert me that it was going to be taking money (£15) this has been going on for a while, i have now cancelled my plan but it's asking ro a £60 cancellation fee. It had originally said that my card credentials didn't work after putting them in multiple times and didn't alert me of any money being taken am i entitled to a full refund?

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Cancel subscription, Crash or freeze, Create PDFs

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correct answers 1 Correct answer

Adobe Community Professional , Jul 02, 2021 Jul 02, 2021
You should contact Adobe directly for help with this issue: General help page: https://helpx.adobe.com/contact.html Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen Phone support: https://helpx.adobe.com/contact/phone.html Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under...

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Adobe Community Professional ,
Jul 02, 2021 Jul 02, 2021

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You should contact Adobe directly for help with this issue:
General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone support: https://helpx.adobe.com/contact/phone.html

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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