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Most worst and disgusting services providing my Adobe

New Here ,
Feb 26, 2024 Feb 26, 2024

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Dear Adobe Support Team,

I hope this email finds you well. I am writing to express my disappointment with the recent support experience related to a simple PDF export documentation issue. Unfortunately, the assistance provided was far from satisfactory, and I feel compelled to share my concerns.

Specific Issues:

  1. Lack of Responsiveness: The initial response time was unacceptably long, causing unnecessary delays in resolving the issue.
  2. Inadequate Assistance: The guidance provided did not address the root cause of the problem, leaving me frustrated and without a solution.
  3. Poor Follow-Up: Despite multiple follow-up requests, there was no proactive communication or progress updates on the case.

As a customer, I expect timely and effective support, especially for routine tasks like PDF exports. Unfortunately, this experience has left me questioning Adobe’s commitment to customer satisfaction.

Action Required: I kindly request a thorough review of this case and a commitment to improving your support processes. Additionally, please ensure that my feedback reaches the relevant team members responsible for customer service.

Next Steps:

  1. Immediate Resolution: I still require assistance with the PDF export issue. Please prioritize this matter and provide a comprehensive solution.
  2. Feedback Loop: I encourage you to learn from this experience and enhance your support services to prevent similar incidents in the future.

Thank you for your attention to this matter. I trust that Adobe will take the necessary steps to rectify this situation promptly.

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Adobe Employee ,
Feb 26, 2024 Feb 26, 2024

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Hi @Lokesh34225359z2u1 ,

 

Sorry for the experience that you had to go through. You seem to be having trouble exporting your PDF, which is related to Acrobat. Hence, I will move your post to the Adobe Acrobat Community for better assistance.

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Community Expert ,
Feb 27, 2024 Feb 27, 2024

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This is NOT Adobe Support. We can try and help you with your actual issue (if you let us know what it is), but we can't help you with your issues with the support you got before.

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