Moving user from Adobe standard to pro

[Joshua29013282kv1j]

Hello, 

This morning I moved a user in our admin portal from adobe standard to adobe pro. In the past, all that was needed was a logout and back in for the CC to apply the updated license to unlock the features. However, it's still opening as standard. 

Is there a wait time, or will we need to uninstall and reinstall to apply the license? 

[mariahweyne]

You need to unistall standard and install Pro.

How to download and install Acrobat DC subscription on your computer (adobe.com)

[AkanchhaS]

Hi @Joshua29013282kv1j 

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

and Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Once done, the user will be able to access the Acrobat Pro feature.

Thanks,

Akanchha