Multiple digital signatures - please help clarify

[traceyc28668387]

Please help with this last issue so I can solve this last question and ensure the fillable forms I have created will be valid after the 2 digital signatures are applied.  Does the first signature have to be certified before the second signature is applied?   Or can they both just click and sign?  

To further clarity, from what I've read is the first digital signature has to be certified by right clicking and 'certify with invisible signature' and select "Form fill-in and digital signatures", then the next signature is added.  Adobe support helped me on the phone today and said it all my settings look good, but I'm unclear as to why he asked me why would I think the first signature needs to be certified?  Both signatures just have to be signed by clicking and signing.  I'm confused 😞

Thank you so much!!

[Amal.]

Hi Traceyc,

Thanks for reaching out. As described above, you want to have multiple digital signatures on a document, correct?

Would you mind sharing some more information for a better understanding :

• Are you using Adobe Acrobat DC or Reader to fill and sign the document?
• What is the workflow/steps you are doing to sign the PDF?
• Could you please share the screenshot of the issue when it ask you for the signature certification?

The user can simply  sign the document. For more detailed information about the multiple signatures please refer to the help articles below:

- https://helpx.adobe.com/in/sign/faq.html

- https://helpx.adobe.com/sign/using/send-document-for-signature.html#Multiple

- https://helpx.adobe.com/in/acrobat/how-to/multiple-signatures.html

Let us know if that works for you

Regards

Amal

[traceyc28668387]

will explain shortly, but how do i share screenshots? I'm using snipping tool on Windows but won't let me share those

[traceyc28668387]

Yes, I have multiple signatures on a document that I created in Acrobat DC. The users applying the signatures are using Reader.

[traceyc28668387]

After the forms have been filled in and the signatures applied, I am seeing different messages for each document saved in the blue bar: ‘Signed and all signatures are valid. Document was updated after signing. Open Signature Panel to view the document change history. Please fil out the following form’ – The green check is there but if the message is saying ‘document was updated after signing’, is it invalid? ‘Signatures are valid. Please fill out the following form’ – That looks valid to me. ‘Signed and all signatures are valid, but with unsigned changes after the last signature. Please fill out the following form’ - That message has the yellow! That’s not valid, I get that When looking at the Signature field panel, I see ‘Form Fields Filled In’. It does NOT show an error message if the second person signing has modified it before signing it, even if another signature has been applied. It DOES show the yellow! symbol if the person signed it and then made changes. This is when I see the message in the blue box ‘Document was updated after signing’ I NEED TO KNOW WHAT IDENTIFIABLE ELEMENTS I SHOULD BE LOOKING FOR TO ENSURE THE DOCUMENT IS VALID I have added the digital signatures by going Prepare Form – Digital Signature and adding a box for the digital signature to be applied. On the Digital Signature Properties field the options to pick are: 1. ‘Nothing happens when signed’ 2.‘Mark as read-only:’ - ‘All fields except these’ and pick the next signature field. Option 1 - if ‘Nothing happens when signed’ is picked it will allow the next person adding the second signature to make modifications, but will this make the signatures invalid? I should mention, I didn’t set up the digital signatures this way, they were set up by another person. Option 2 - should I set up the digital signatures by choosing ‘Mark as read-only’ on my document to ensure the document is valid?

[traceyc28668387]

My reply was removed as spam! How am I supposed to explain the problem?

[traceyc28668387]

I have posted my questions on the forum, there was nothing on my reply that was inappropiate so don't know why it was removed