Multiple initial issue

New Here ,
Jul 14, 2022 Jul 14, 2022

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May I ask why I keep getting "choose initials" whenever I sign a document?

Ray25243561f8a7_0-1657782661146.jpeg

 

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General troubleshooting

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Community Expert ,
Jul 14, 2022 Jul 14, 2022

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Hi,

It could be a sign that you have 2 certificates on your system. Either the first one was duplicates or at some point, you created a second one.

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New Here ,
Jul 24, 2022 Jul 24, 2022

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Thanks. May I know where can I delete the certificate?

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Adobe Employee ,
Jul 15, 2022 Jul 15, 2022

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Hi Ray!

 

Thank you for reaching out. 

The message appears when you have more than one initial saved. Please try removing all and then create a new one. 

Check if that helps.

 

Let us know if you still get the message.

 

Thanks,

Meenakshi

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New Here ,
Jul 24, 2022 Jul 24, 2022

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I have deleted all and create new but it does not help.

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