May I ask why I keep getting "choose initials" whenever I sign a document?
It could be a sign that you have 2 certificates on your system. Either the first one was duplicates or at some point, you created a second one.
Thanks. May I know where can I delete the certificate?
Thank you for reaching out.
The message appears when you have more than one initial saved. Please try removing all and then create a new one.
Check if that helps.
Let us know if you still get the message.
I have deleted all and create new but it does not help.