Multiple issues with AA Pro DC

New Here ,
May 21, 2022 May 21, 2022

Copy link to clipboard

Copied

Hi there. 

I could not share files in Pro DC and also can't convert my files using the panels. Tried many of the solutions here but to no avail. 

Then decided to uninstall it and was prompted with the message: 

"This patch package could not be opened.Verify that the patch package exists and that you can access it or contact the application vendor to verify that this is a valid Windows Installer patch package"

Additionally, I also got another error - 1635 before deciding to install. 

 

Help is needed! Any idea(s)?

Thanks.

Views

52

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 23, 2022 May 23, 2022

Copy link to clipboard

Copied

Try running a Repair Installation from the Help menu.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 31, 2022 May 31, 2022

Copy link to clipboard

Copied

LATEST

Thanks but still didn't work. In the end, got Microsoft to rectify the error. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 23, 2022 May 23, 2022

Copy link to clipboard

Copied

Hi there,

 

As mentioned that you are getting the above error message, adding to the suggestion by "try67" kindly try these steps too if you still face the issue and let us know if that helps.

Run Microsoft Installation fixer.

Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only.

If you still see the error, use the Adobe Reader and Acrobat Cleaner tool to remove traces of any previous installation, and then reinstall the app from this link: Adobe Acrobat.

 

Thanks,

Harsh

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines