Multiple Word Documents selected no option to Convert to Adobe PDF only Combine.

[darrin1968]

I have a user that when he select multiple word documents and right clicks them he only has the option to combine files in Acrobat and does not have the otpion to Convert to Adobe PDF.  If he select a individual Word document he does have the option.  Any ideas on how to fix this?

[Meenakshi Negi]

Hi darrin1968,

Thank you for reaching out.

The option to convert to Adobe PDF appears when you select a single Word file. You cannot convert multiple files to PDF individually. When you choose multiple Word files, you get the option to combine them into a single PDF. This is the designed behavior.

Feel free to let us know if you have any questions.

Thanks,

Meenakshi

[darrin1968]

I would agree with you but I have the option and so do other users at my location and some do not.

[Tariq Ahmad]

Hi @darrin1968, 

I tested your workflow, and it is quite possible. 

The user needs to ensure that he is selecting only Word files, nothing else. Also, you need to check if the Thumbnail preview preference is checked. 

How to check:

1. Launch Acrobat.

2. Ctrl + K > Preferences > General, check "Enable PDF thumbnail previews in Windows Explorer."  Click Ok.

3. Acrobat will restart. Wait for a minute. 

4. Try selecting MS Word files only and check context menu options. 

If the issue persists, check with your IT-admins if the application is customized or not. 

Let us know how it works.

Best regards,
Tariq | Adobe Community Team | Meet Acrobat Studio

[darrin1968]

I gave it a try but it did not work. The issue appears to be the difference between Windows 10 and Windows 11. Windows 11 users have the option and Windows 10 users do not.

Sincerely,

Darrin Klopp

[darrin1968]

It appear to be that users that have Windows 10 have the issue while users with Windows 11 do not.  

[Meenakshi Negi]

Hi darrin1968,

Thank you for the information, and sorry about the delay in response.

Could you please share the Acrobat version currently in use? Also, please share a screenshot of the options appearing on both Windows 10 and Windows 11 machines. 

We have reported this behavior to the team for further investigation.

Thanks,

Meenakshi