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my apple mail wont open .pdf attachments - but this just started

New Here ,
Jun 08, 2022 Jun 08, 2022

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for some reason my apple mail will no longer open .pdf attachments - it keeps giving me this error: 

The operation could not be completed as Acrobat Pro DC doesn't have permission to access: ~/Library/Containers/com.apple.mail/Data/Library/Mail Downloads/CD71C5BD-6D32-48BC-A5E5-D6F03007E5D4/. Launch privacy settings to grant access?

 

So I go an give it access, which it already has and it still doesnt work.  Can anyone help?

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Adobe Employee ,
Jun 08, 2022 Jun 08, 2022

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Hello,

 

Thank you for reaching out, and sorry about the trouble.

 

Please refer to the information provided in the following help document: https://helpx.adobe.com/acrobat/kb/permissions-to-accees-os-path-on-macos-10-15.html. Check if that helps.

 

If that doesn't help, let us know if you made any recent changes, after which the issue started occurring at your end.

Share the Acrobat and Mac OS versions. To check the Acrobat version, please use the steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/identify-product-version.html.

Do you get the error with every email attachment you try to open? Please share a video of the issue occurring at your end and a screenshot of the error message.

 

Thanks,

Meenakshi

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New Here ,
Jun 09, 2022 Jun 09, 2022

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For some reason this isnt working.  I am on a mac Big Sur 11.6.6  Adobe Acrobat Pro DC - 2022.001.200112

 

I am getting this over and over. I go to privacy and check to allow adobe to access files, I have also tried it unchecked.  I havent changed anything on my mac recently.

 

PLEASE HELP ME!

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Adobe Employee ,
Jul 05, 2022 Jul 05, 2022

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Hi there,

 

Sorry for the delay in response.

 

Please try the suggestion provided on the following community thread with a similar discussion: https://community.adobe.com/t5/acrobat-discussions/pdfs-won-t-open-on-my-imac/td-p/12982417

Let us know if that helps.

 

Thanks,

Meenakshi

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