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My mac OS14.5 don't recognize the scanner Brother MFC-J470DW

New Here ,
Jun 23, 2024 Jun 23, 2024

I've been using a Brother MFC-J470DW to print and scann for many years.
Since I downloaded the last OS to my mac (14.5), my mac can't connect to the scanner.
I get the following error message:
The operation couldn't be completed. (com.apple.imagecapture error 4294957394.) (-9902)
Is there any way to fix it so I can keep using the scanner?

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Scan documents and OCR
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1 ACCEPTED SOLUTION
Community Expert ,
Jun 23, 2024 Jun 23, 2024
LATEST

If you've had your scanner/printer for many years, you probably have not updated the drivers in many years. I just did a quick (10 seconds) search and found this link for your scanner/driver to update the drivers so you're computer can talk with your Brother.

 

https://support.brother.com/g/b/downloadtop.aspx?c=us&lang=en&prod=mfcj470dw_us_eu_as

 

One of the common problems with updating a computer's software is that all of your peripherals will probably need new software as well. 

 

Please let us know if this solves your problem,

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Community Expert ,
Jun 23, 2024 Jun 23, 2024
LATEST

If you've had your scanner/printer for many years, you probably have not updated the drivers in many years. I just did a quick (10 seconds) search and found this link for your scanner/driver to update the drivers so you're computer can talk with your Brother.

 

https://support.brother.com/g/b/downloadtop.aspx?c=us&lang=en&prod=mfcj470dw_us_eu_as

 

One of the common problems with updating a computer's software is that all of your peripherals will probably need new software as well. 

 

Please let us know if this solves your problem,

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines