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My product key is now expired and I can't use the program I purchased????

New Here ,
Sep 13, 2022 Sep 13, 2022

I bought Acrobat Pro in 2016 and have been using it on and off since then for random PDFs on my computer.

 

Randomly I try to sign in and it says my serial number is now fraudelent/expired???

 

How can a permanent key I purchased expire? Very convenient for Adobe since my only option is to subscribe monthly now.

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Install update and subscribe to Acrobat
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Community Expert ,
Sep 14, 2022 Sep 14, 2022

MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS


Acrobate du PDF, InDesigner et Photoshopographe
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Community Expert ,
Sep 14, 2022 Sep 14, 2022

eg, the key/serial number may have been made public or otherwise shared.

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Community Expert ,
Sep 14, 2022 Sep 14, 2022
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Did you buy it directly from Adobe, or from someone else? If the latter, was it a reputable reseller?

Also, you don't have to make a subscription for Acrobat. It's still available as a "perpetual" license. The current version is called Acrobat 2020.

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