my scanned documents suddenly are black?

[barrya93224559]

What do when the scanned documents last Friday were Black?

[Lovekesh Garg]

Please reinstall latest scanner driver once. You can try the option available here: Troubleshooting tips for scanner issues when using Acrobat

Also please share following details if options above didn't work:

- Acrobat version

- OS detail

- Scanner detail

- Are you facing same issue for all scans?

Thanks.

[Lovekesh Garg]

Are you still facing this issue?

[gkaiseril]

Scans are images and usually the entire page. That is a big or large image. Acrobat/Reader by default does not display larger images because o the performance hit to display them. You need to check the "Preferences" and make sure that you are allowing large images to be shown.

Note some updates reset your preferences.