My signature has a white background, since I migrated to a new Macbook

Report · May 30, 2025

Hi

My signature used to have a tranparent background. Now, the background is white. This happened when I tranferred from my old Macbook Pro to my new Macbook Pro. I made the certificate in 2021 and it does not expire until 2026. I don't want to mess it up otherwise I won't be able to clear the signature to enable me to make new versions of old documents. I have attached a file.

Thanks for your help!

Report · May 30, 2025

Hi APenNameAndThatA,

Thank you for reaching out, and sorry about the trouble.

From the screenshot you shared, it seems that you are using an image of the signature. If the signature used to have a transparent background, could you please share the screenshot for reference?

A signature cannot generally change itself. However, we can check if you can share the document with the old signature.

Please refer to the information on Managing digital ID in the following help document: https://adobe.ly/4kM8tUr.

Feel free to let us know if you have any questions or need help.

Thanks,

Meenakshi

Report · May 31, 2025

Hi. Thank you for your help so far! Please find attached another document that I signed with the old computer. As far as I am aware, I have uploaded actual PDF's not screenshots.

Report · Jun 06, 2025

Hi APenNameAndThatA ,

Thank you for sharing the PDF, and sorry about the delay in response.

Please allow us some time to review this behavior. We will get back with more information.

Thanks,

Meenakshi