Need help in restoring my Adobe Sign permissions

[RPaardekam]

I have posted about this problem several times before. Again I am experiencing this issue. I have both a personal profile (with an Acrobat Standard subscription on it) and a Business Profile which is added to an organization (with all Adobe Apps on it). Every now-and-then the admin of the organization makes changes that somehow corrupt my personal Acrobat license. Please fix it for me, it has been done 2 or 3 times before. Acrobat Sign keeps stating that I do not have that feature, but I do! 

See: 

Solved: Not able to request e-signatures any longer (Acrob... - Adobe Community - 14692938
Solved: Acrobat Standard in Personal Profile can not reque... - Adobe Community - 14707175

Tagging: @Meenakshi Negi  @Tariq Ahmad Dar for help.

[james783]

Hello,

This is a frustrating situation, and I understand why you're repeatedly encountering this issue. It sounds like there's a recurring conflict between your personal Adobe Acrobat Standard subscription and the organizational Adobe account, specifically when the organization's administrator makes changes. Here's a breakdown of how to approach this, and what steps you can take:

Understanding the Conflict:

License Priority: Adobe's system likely prioritizes the organizational license when it detects it, even if you have a separate personal subscription. Changes made by the organization's admin might be overriding or interfering with your personal license's activation.
Account Association: The way your personal and organizational accounts are linked within the Adobe ecosystem can create conflicts, especially if there's overlap in the applications you're authorized to use.
Caching and Synchronization: Adobe applications use caching and synchronization to manage license information. If these processes become corrupted, it can lead to incorrect license recognition.  HCTRA

Best Regards

[RPaardekam]

Hi James, I appreciate you taking the time to elaborate on the rootcauses, however, there is not a single thing I can do myself to fix this. It has been fixed by Adobe Support staff several times before. Caching was something I thought of too but logging off from all applictions and clearing cache etc did not solve it for me either. Still hoping that someone can assist to fix it.

[Meenakshi Negi]

Hi RPaardekam,

Thank you for reaching out.

Could you please confirm the issue occurred this time? More information would be helpful.

Are you using the personal account or the organization's account?

Please ensure that you select the profile you want when signing in to the account. That might be the reason for this behavior. I suggest changing the email address for your personal account to avoid such issues in the future. 

Thanks,

Meenakshi

[RPaardekam]

Hi Meenakshi,

of course I have logged-out and back in again and I am 100% sure I am using the proper account. Last few times this occurred I was called by the a member of the Support-team to solve it for me. Is that possible again?

Regards, Robin.

[RPaardekam]

My Acrobat Standard subscription is connected to my Personal account. That is the one I use to login to acrobat.adobe.com. It states I do not have the feature (in Dutch). Please help!

[RPaardekam]

I am so sick of this that I just cancelled my Plan. The support sucks and the fact that this issue keeps occurring and is not structurally picked up by development teams is very sad. Thanks for nothing.