Need help with Multiple page (9) PDF with one Clickable Form

[Local Sunrise]

Hi everyone! I've finished making a 9-page PDF. One of the pages is a clickable type form needed for a membership application.  It's forcing my client to pay and download Acrobat X or Adobe Reader X.  Does anyone know of a workaround? Is it possible to do this?  Any help would be appreciated, thank you so much community! 

[PDF Automation Station · Accepted solution]

That's not a document.  It's a portfolio.  How exactly did you create it?

[try67]

Forcing them, how? And why that ancient version of Acrobat/Reader?

All they need is a current PDF viewer, like the free Adobe Reader.

[Local Sunrise]

I'm using the latest version of Acrobat Pro.  This is the prompt I receive when trying to open my own document. 

[PDF Automation Station · Accepted solution]

That's not a document.  It's a portfolio.  How exactly did you create it?

[Local Sunrise]

I made all my pages in Figma, then transferred them to Adobe Acrobat Pro (continuous release | version 2024.002.20759). Flow:  + Create > Multiple Files > Dropped files > Combine > Saved.  If this is a portfolio, then that was made by accident. It should be a regular PDF NOT Portfolio. I've looked through 'Options' and noticed there's an option to 'Save as PDF Portfolio' which is checked (I did NOT check this.) I suspect this is a default setting. Thanks for your help 🙂 

[PDF Automation Station · Accepted solution]

Use Create > Combine Files Into a Single PDF, or open one and drag the rest into the pages panel.

[Abambo]

You open your document on which system and how? That prompt is completely useless. Acrobat X is no more available. However, you may use features that were first introduced in X. It says X or later!

What software did you use to create whatever you created. Is it possible to post your document (no private information please!). Alternatively, you could create a simplified version of your document to post here.

What is the latest version that you are using? 

[Local Sunrise]

Why is the prompt even being displayed if it's useless?  If Adobe X is no longer available then it shouldn't be displayed anywhere, especially in a prompt like that. I'm using version "continuous release | version 2024.002.20759".  I mentioned in my previous comment I noticed there's an option to 'Save as PDF Portfolio' which shouldn't have been checked.  I'm going to try saving the whole thing again and see if this helps. Thanks for your help!