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Need help

New Here ,
Aug 09, 2022 Aug 09, 2022

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Am trying to use my acrobat reader on my iPhone to request e signatures on a pdf file, I received an error saying unable to complete request, access token is invalid or has expired. If I'm paying a my monthly subscription I should have access, where am I going wrong? 

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Security digital signatures and esignatures

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Adobe Employee ,
Aug 09, 2022 Aug 09, 2022

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Hi Irasema,

 

Thank you for reaching out.

 

Please check if you receive the error only on the Acrobat Reader application.

Try sending document for signature using Acrobat Online account. Open the link https://acrobat.adobe.com/link/home/ and sign in using your Adobe ID.

 

Would you mind sharing a screenshot of the error message you received?

Is it the first time you are using the service? Or was it working fine before?

Share the Acrobat Reader and OS version on your iOS device.

 

Thanks,

Meenakshi

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