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Need to cancel

New Here ,
Jan 13, 2024 Jan 13, 2024

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Going to sue Adobe for malicious consumer practices.

 

I got an Acrobat Pro subscription because I needed to convert one PDF into a smaller size. Done. Missed the two-week free cancellation window because there was no option anywhere in my account overview. I've spent the last two hours trying to figure out why, when I try to manage my plan, I get a little message saying "You'll be able to manage this plan shortly". It said that a month ago when I signed up, it's still there now. I hate you people. I swear to Christ someone better help me cancel this garbage product or I will be invoking the FTC October 2021 "Enforcement Policy Statement Regarding Negative Option Marketing" to come after your company. 

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Cancel subscription , Modern Acrobat

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Community Expert ,
Jan 14, 2024 Jan 14, 2024

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LATEST

Contact Adobe customer care. Stay friendly, that helps. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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