New Acrobat install, adobe application manager has stopped working

[brendanp44273724]

New Acrobat install, adobe application manager has stopped working

[kglad]

do you have an acrobat subscription or perpetual license?

what os?

what acrobat version if perpetual license?

[brendanp44273724]

Acrobat Subscription and Windows 10

[kglad · Accepted solution]

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[brendanp44273724]

Thank you very much!!!!!

[kglad]

you’re welcome.

[pbmeyer]

what is cc?

[mariahweyne]

Creative Cloud