New acrobat is un-usable

Report · Jan 04, 2024

Two of my collegues who also have small offices told me they stopped using it for contracts and signatures, the competetion was worse but now we have no choice but to stop paying for this. I will also have to stop using it, it is too buggy. There are so many bugs that its practically un-usable, unless you are doing it as a hobby and then you wont pay for it. If you run any sort of agency and have to send docs for signing and filling, this has now become the least professional option. I already submitted feedback and bug reports and tickets and it seems Adobe is just another headless agency, so enjoy running around like a chicken until you have no users. Trust me, there's plenty of competitive companies waiting to take your lunch. I can't use it anymore, even if you paid me, its just extra work for me to edit and send out docs now through it, extra hours sitting here trying to figure out why it doesn't work... That's your developer's job, not mine.

Report · Jan 05, 2024

Hi @Julio33458802erkt

I hope this message finds you well.

I want to express my sincere gratitude for your feedback . I truly appreciate you taking the time to share your experiences and concerns.

I'm sorry to hear that you and your colleagues have encountered difficulties with the platform. Please rest assured that we take your feedback seriously, and escalate your concerns to our development team for immediate attention.

We understand the impact that technical issues can have on your productivity, especially when dealing with important documents and contracts. I want to assure you that we are actively working to address the reported bugs and improve the overall performance of our platform. Your detailed feedback is invaluable in helping us identify and resolve these issues.

Additionally, I'd like to arrange a one-on-one session to better understand the specific challenges you're facing and explore potential workarounds that might help alleviate some of the frustrations you've encountered.

Thank you for your patience and understanding as we work to rectify these issues. If there's anything specific you'd like to discuss or if you have additional feedback, please feel free to reach out.

Regards

Amal