New ADOBE Authentication Process = FAIL

[NYTC]

Anyone else having issues with constantly having to re-authenticate Acrobat? 

NOTE TO ADOBE -  You have made what was a wonderful and convenient tool into a cumbersome and painful one by the introduction of your overly paranoid licensing protocol.   Sign in- sign out – get a code – re-enter passwords FOR WHAT?  So registered users can use the software meant to make communication and sharing documents easier? 

The list of PDF alternatives is a long one.

Get with customer needs and stop the false campaign of “authenticity” against us.

[S. S]

Hi @NYTC,

Hope you are doing well. Sorry for the trouble.

Would you mind trying out the below steps:

1. Go to https://adobe.ly/43tWMfI and remove all the devices that are listed there;

2. Go to https://adobe.ly/42a94HO and scroll down to the section "Active Sessions" and remove all the devices listed there.

Once done, open Acrobat and login for the first time. This should eliminate the requirement of logging in time and again.

Let us know if this helps.

Regards,
Souvik.

[NYTC]

I did deactivate all devices in the past, however the deactivate all sessions process is a new idea and I have done that.  Most of the sessions were Chrome log-ins .  I did what you suggested, and restarted Acrobat.  Look at the first thing that happened!   NO PROMPT to sign in - JUST QUIT  - Is it at ALL possitble for your overzealous security team to put a "SIGN IN" button on this pop-up?

[NYTC]

ADDING A PS - I am being asked to sign in and autheticate when opening attachments from Outlook and then again when printing or saving to a PDF from Word.  It's absurd.  Can't your team figure out how to recoginze that the DEVICE is signed in?

[S. S]

Hi @NYTC.

Sorry for the delayed response.

While clearing the sessions removed all additional sign-ins, it looks like the credential files on your system were also corrupted, adding to the situation.

If you are still looking for a solution, you can try clearing the license files from your system and check again.

To do so:

1. Ensure Acrobat and any Adobe app is completely closed by checking the Task Manager;

2. Next, go to the location: <Drive Name>:\Users\<Username>\AppData\Local\Adobe\OOBE, and remove the files in the folder.

3. Go to Start > Credential Manager > remove any Adobe License Related files (starting with names such as Adobe User Info and Adobe App Info) from all the available tabs there.

Now, restart your device, and try signing in to the application once.

Let us know how it goes.

Regards,
Souvik.