4
Replies
@WendyWoo22 ...
... Do the people that create these new versions even use the program? Why move the toolbars around? ...
By @WendyWoo22
Wendy, you're not the first to ask that rhetorical question! Thousands have chimed in with similar comments about Acrobat's new interface.
This forum is a volunteer user-to-user help forum that's hardly visited by Adobe. So...
Let Adobe know:
You can voice your opinion about the new interface at UserVoice: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/47082691-ditch-t...
Be sure to VOTE (click the button in the upper left) and also leave a comment about your opinion and experience with the new interface. They need to hear from users.
FYI, UserVoice is Adobe's official website where it reads and takes into account suggestions and complaints from users of its various products. On the other hand, this community forum is a user-to-user help forum and information posted here rarely reaches ears or eyes at Adobe.
...The new experience is an exciting step forward for Acrobat's future. ...
By @Amal.
Of the thousand+ users that have taken the time to post in the forums, none say that it's "an exciting step forward." Common responses are more like:
- Dumpster fire.
- *&^%$# sh^&*
- I can't find my tools that I need to do my job.
- Where are the scroll bars?
- The Acrobat Pro UI is getting more and more confusing. None of the standard OS behaviors are respected.
- WTF, Adobe.
- "MAKE. IT. SIMPLE. STUPID."
- You guys messed up big on this version.
- It's a pain ********** to use. I wish there was another option because if there was, I would use it.
- Childish and dysfunctional mess.
- And hundreds more I won't repeat here.
Gaslighting customers with Adobe comments like "exciting step forward" and "you'll get used to the interface in time" doesn't work.
Many customers have already said that they've discontinued their subscriptions and moved on to another brand of PDF editor, especially institutions/offices with hundreds of licenses.
Acrobat is a powerful workhorse program that's used by nearly everyone in government, business, and academia around the world. It's required by their jobs. When you prevent employees from doing their job, their bosses will find a better program to meet the organization's needs.
So Adobe just threw millions of customers away because a) you didn't design an interface that helps users do their job better, and b) you didn't listen to those on the prerelease beta testing team who nixed it from the start.
I do know what Adobe is planning for new features in Acrobat and I support them. I'm enjoying testing them.
But the new interface from Adobe's design team sucks. They do not appear to know their customers because the interface is a straightjacket that prevents people from doing their job. And there's not a shred of accessibility in it for people who must use assistive and alternative technologies.
Please listen to your customers.
Here's a short wish list of what needs to be fixed in the interface.
AdChoices