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13

New Interface - Crash randomly when filling out a form

New Here ,
Feb 06, 2024 Feb 06, 2024

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Hi,

 

We noticed in the version 23.008.2047, that randomly, adobe acrobat closed without an error message when clicking in a form cell.

No issue with the old UI.

We tried by deactivating the protections but no better.

 

In Windows eventlog (French) :

Nom de l’application défaillante Acrobat.exe, version : 23.8.20470.0, horodatage : 0x65a2d8d8
Nom du module défaillant : Acrobat.dll, version : 23.8.20470.0, horodatage : 0x65a2d8d3
Code d’exception : 0xc0000005
Décalage d’erreur : 0x00000000013da9bc
ID du processus défaillant : 0x48d0
Heure de début de l’application défaillante : 0x01da58d70715c940
Chemin d’accès de l’application défaillante : C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Chemin d’accès du module défaillant: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.dll
ID de rapport : 9b597bc9-eaf2-4dc4-9209-823086657719
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

 

Regards,

 

TOPICS
Crash or freeze , Modern Acrobat , PDF , PDF forms

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New Here ,
Mar 26, 2024 Mar 26, 2024

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LATEST

Hi,

We still have this issue in 24.001.20615.

Best Regards,

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