new laptop and adobe acrobat pro DC wont open multiple PDFs

New Here ,
Jun 22, 2022 Jun 22, 2022

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I have just bought a new laptop and 3 year subscription to adobe acrobat pro DC I am unable to open multiple PDFs by double clicking on a pdf in explorer yet I was able to do this on my old laptop amd Imissing a setting ?

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Comment review and collaborate PDF , General troubleshooting

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Adobe Community Professional ,
Jun 22, 2022 Jun 22, 2022

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What happens when you try it?

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New Here ,
Jun 22, 2022 Jun 22, 2022

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when i double click on a file nothing happens other than the rendering wheel for a couple of seconds then nothing

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Adobe Community Professional ,
Jun 22, 2022 Jun 22, 2022

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Try this:

In the preferences of Adobe Acrobat disable the protection mode.

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Adobe Employee ,
Jun 23, 2022 Jun 23, 2022

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Hi Stephen,

 

Thank you for reaching out.

 

As you have mentioned, you are opening the PDF by double-clicking them. Could you please confirm if no files are open in the application?

Try opening PDF directly from Acrobat. In Acrobat, go to File > Open. Check if that works.

 

Please ensure that the application is updated to the latest version. You may check the application version using the steps suggested in the following help document: https://helpx.adobe.com/uk/acrobat/kb/identify-product-version.html.

To check the latest version available for the application, please check the following page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

You may update the application from the Help menu > Check for updates in the application.

 

If the issue persists, try once to remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). Reboot the machine and install the application from the following page: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html.

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

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