• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Nicht genügend Speicher - 16GB RAM - 63% Auslastung

New Here ,
Jul 19, 2022 Jul 19, 2022

Copy link to clipboard

Copied

Folgendes Szenario:

Meine Kollegin bearbeitet Produktkataloge und muss verschiedene Versionen vergleichen.
Warum die Dateien 160 MB groß sind, ist mr ein Rätsel, aber eben Tatsache.
Si eönnet also eine Datei un dwenn sie die 2.te auch öffnen will, bekommt sie die Meldung: Nicht genügend Speicher.

Vertauscht man die Reihenfolge beim Öffnen, kann man etwa 10 Minuten mit Adobe Acrobat Standard arbeiten und dann erscheint die gleiche Fehlermeldung. Wobei der Arbeitsspeicher noch nicht ausgereizt ist. Könnten vielleicht Metadaten die Ursache sein?

Ich wäre für jeden Hinweis dankbar!

TOPICS
Crash or freeze , General troubleshooting

Views

4.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Apr 04, 2024 Apr 04, 2024

Hi All

 

Could you follow the steps as described below to collect the required logs and share them via any cloud storage of your choice for further investigation of the issue.

 

  1. Follow the step 1 of UMDH_Documentation.pdf
     

    Note: do the setup before launching the Acrobat.

  2. After that Launch the Acrobat and follow the step 2 of UMDH_Documentation.pdf
     

    and rename the created file snap.txt to snap_before.txt.

  3. Perform the workflow due to which memory leak is happening.

  4. Now again follow the
...

Votes

Translate

Translate
Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

Copy link to clipboard

Copied

Hi there

 

Hope you are doing well and sorry to hear that.

 

What is the version of the Acrobat Std DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version installed. Go to Help > Check for updates and reboot the computer once.

 

Please try to repair the installation from the help menu (Win Only) and reboot the computer once and check.

 

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Please go to Edit > Preferences > Page Display > Under rendering, Uncheck 'Use Page Cache' > Click OK and reboot the application and see if that works for you

 

Let us know how it goes.

 

Regards

Amal.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

Hi Amal,
thank you for your support.
We have taken all the hints and now my colleague is testing...
My colleague works with this version.

 

RaikSelle_0-1658300697299.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

Hi there

 

This issue is raised to our engineering team for review. We will keep you posted once I get any updates.

 

Thanks for your time and patience.

 

Regards

Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 04, 2024 Apr 04, 2024

Copy link to clipboard

Copied

LATEST

Hi All

 

Could you follow the steps as described below to collect the required logs and share them via any cloud storage of your choice for further investigation of the issue.

 

  1. Follow the step 1 of UMDH_Documentation.pdf
     

    Note: do the setup before launching the Acrobat.

  2. After that Launch the Acrobat and follow the step 2 of UMDH_Documentation.pdf
     

    and rename the created file snap.txt to snap_before.txt.

  3. Perform the workflow due to which memory leak is happening.

  4. Now again follow the step 2 of UMDH_Documentation.pdf
     

    and rename the created file snap.txt to snap_after.txt.

  5. Share snap_before.txt & snap_after.txt.

  6. Now follow the step 3 of UMDH_Documentation.pdf
     

     for cleanup to use Acrobat again.

 

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines