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No AI access for acrobat pdf

New Here ,
Feb 26, 2024 Feb 26, 2024

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i havent got ai access in acrobat pro im using in creative cloud business plan and there is no specific beta download option too, also i tried acrobat reader in mobile but i havent got the access in it too 

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Edit and convert PDFs , Modern Acrobat , PDF

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Adobe Employee ,
Feb 27, 2024 Feb 27, 2024

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Hi @Tot35715446gixv 

 

Hope you are doing well and thanks for reaching out.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html  and check.

 

Note: Generative AI is only available with Acrobat/Reader desktop application.

 

Acrobat's generative AI features are currently in beta, AI Assistant and Generative Summary are available for testing and feedback. To learn more, please check the help page https://helpx.adobe.com/acrobat/using/generative-ai.html

 

Let us know how it goes.

 

~Amal

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