No connection

[responsible_portfolio16E5]

Hi there,

I was using the AI tool, and after some use, it turned a message or error, and no connection in my PC. My tool is connected to Internet. What is going on?

[ls_rbls]

Hi @responsible_portfolio16E5 ,

Is this happening after the latest update?

Also, does the issue goes away if you restart the PC?

[responsible_portfolio16E5]

Thank you, Sir.

yes, it is not working yet after re-starting my PC, and my Application is updated. 

[Tariq Ahmad]

Hi @responsible_portfolio16E5, 

Sorry for the troubled experience. Are you still experiencing this issue?

Could you check to see if the issue is reproducible with other files as well? Is the machine you are using personal or Work (IT-managed)?

Please ensure your copy of Adobe Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates.

Additionally, helps with the following if the issue is still reproducible

1. Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
2. Select Start Diagnostics.
3. Now Open Acrobat, execute your file, and see the issue.
4. Select Stop Monitoring, and share the log ID with us.

Will be waiting for your response.

~Tariq

[responsible_portfolio16E5]

Hi, M. Tariq,

My Adobe Acrobat App is correctly updated. 

I have run the process and shared the log files. 

Thank you,

C. 

[Tariq Ahmad]

Hi @responsible_portfolio16E5, 

Sorry for the delayed response. 

I don't see the log ID here. Could you please collect the logs again and share the log ID generated by the tool? 
Also, when you shared the logs, did you mention your email ID in the log tool, and the same one that is registered with us?

~Tariq