No edit options visible in tool bar.

[D30226114ch06]

Hello,

I am new to CC I have Acrobat installed with "Protected Mode" turned off (not sure if that matters).

When I open a PDF doc to take a snapshot or crop. I don't see any tools or options when I click "Edit"

Is there a reason for that?

[Robin30208401xrpw]

hi

[D30226114ch06]

Anyone?

[Test Screen Name]

Sigh. This is the "new UI" which is so user friendly it needs no help or pop-ups to explain it. All the old functions are removed, and the Edit tab isn't what it used to be. Use the hamburger menu for all menu options. That is, the one with three lines, top left corner.

[D30226114ch06]

Thanks Test, I will check it out once I reinstall it.

[Meenakshi Negi]

Hi D30226114ch06,

Thank you for reaching out, and sorry about the delay in response. 

Please confirm if the tools are not visible only for the Edit option. Could you please check other tools as well?

Also, try clicking on the blank space and check if you get any errors.

Share the Acrobat and OS version numbers.

Try reinstalling the application using the following steps:
- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install Adobe Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Check if that makes any changes.

Let us know how it goes.

Thanks,

Meenakshi

[D30226114ch06]

Hello Meenakshi,

The other tools such as covert and sign seem to be working.

There are no errors.

I have uninstalled and reinstalled 2 times, with no success, currently it is uninstalled as it did not work. I will have to reinstall it and give it a try.

Thanks!