No longer will convert files

[Soothing_Ocean5FDA]

Up until last week, I was able to convert PowerPoint slides to PDFs. Now every time I try, I get an error. I've tried several different files to make sure the file I was trying to convert wasn't corrupted, but it still won't work. Also when I try to send the file to myself via email, I get an error. I've tried deleting the app and reinstalling it. Logging out logging back in. Restarting my iPad and phone. Nothing is working! HELP

[try67]

Many online services are not working due to issues with AWS. This is what happens when you rely on web-based services, instead of ones that run locally on your machine...

[Soothing_Ocean5FDA]

This issue has been going on since last week

[AnandSri]

Hello @Soothing_Ocean5FDA

I hope you're doing well. We apologize for the delayed response and the trouble.

Following up to check if you are still experiencing the issue while converting the PowerPoint files to PDF? Are you getting any error messages? 

Ensure you have the latest version of Acrobat installed on the machine: 25.001.20937 Planned update, Nov 20, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

Please let us know if you encounter any issues.

Thanks,

Anand Sri.