No personalised e-forms

[steve37379157eqw0]

For some reason I can no longer add a person name where it automatically adds to the 'name' field.  When requesting signatures it used to come up with person's name and email.  Now it's just email.  Attached is what I used to have.

[Meenakshi Negi]

Hi steve37379157eqw0,

Thank you for reaching out, and sorry about the delay in response.

If the name field is not available, please check if it is enabled in the account settings. Also, check if you have selected any authentication methods, such as KBA, Government ID, Digital Identity Gateway, or Digital Signatures. 

Please refer to the screenshot below:

If that is not the case, share the screenshot of the options that appear on your end. Let us know if you made any recent changes. 

Thanks,

Meenakshi