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no puedo ver mis documentos, queda cargando la pagina

New Here ,
May 31, 2025 May 31, 2025

En el inicio al presionar la pestaña de documentos, no abre nada y queda la rueda marcando como si estuviera cargando, anteriormente me aparecia ahí mismo los documentos salientes y los entrantes, tampoco me aparece las plantillas que habian sido guardadas.

 

 

TOPICS
Crash or freeze , General troubleshooting
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Adobe Employee ,
Jun 02, 2025 Jun 02, 2025

Hi @IBP_Consultants

 

Sorry for the troubled experience, and thank you for reaching out. 

If possible, could you try using the browser in incognito mode to check if the issue is reproducible? Also, try using a different browser on the machine or on a different device. 

 

This could have been a temporary outage of the service in your region, You can always check the online services status here: https://adobe.ly/4jslRMp

 

If the issue is still reproducible later today or tomorrow, kindly let us know. Thank you for your patience and support.


~Tariq

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New Here ,
Jun 02, 2025 Jun 02, 2025

Hi Tariq!

 

I just did the incognito mode and didnt works, also I tried in many others browsers and its the same thing.

 

Tried too on the phone without wifi and its also the same.

 

Its been more than 3 days that having  this problem. Is some other people experimenting same?

Its hard been paying a suite and dont receive the service.

 

 

 

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New Here ,
Jun 04, 2025 Jun 04, 2025

Hola yo estoy experimentando lo mismo, soy de chile, tengo 3 cuentas y las 3 me aparece el mismo error, trato de ver documentos y no carga nada, estoy complicado ya que necesito trabajar con este programa, tambien intente de modo incognito y no funciono

 

saludos

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Adobe Employee ,
Jun 18, 2025 Jun 18, 2025
LATEST

Hi gonzalo_8101,

 

I'm sorry for not getting back to you sooner.

 

Please let me know if the issue has been resolved or you are still experiencing the same behavior. If you get any error message, could you share the screenshot? 

 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi

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