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/t5/acrobat-discussions/not-able-to-luanch-acrobat-pro-xi/td-p/8933693
Feb 11, 2017
Feb 11, 2017
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I downloaded Acrobat XI pro from my account and entered the correct serial number during the installation. But when I try to launch the tool, it brings up a dialog box stating that my serial number is being checked. Then I get the box below. When I try to select the correct product (Acrobat Pro XI) I do not find it on the list
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Install update and subscribe to Acrobat
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/t5/acrobat-discussions/not-able-to-luanch-acrobat-pro-xi/m-p/8933694#M45498
Feb 11, 2017
Feb 11, 2017
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Your license is an upgrade, which means that you must have a serial number for a full previous version of Acrobat to be able to use it.
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting.
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Community Expert
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LATEST
/t5/acrobat-discussions/not-able-to-luanch-acrobat-pro-xi/m-p/8933694#M45498
Feb 11, 2017
Feb 11, 2017
Copy link to clipboard
Copied
Your license is an upgrade, which means that you must have a serial number for a full previous version of Acrobat to be able to use it.
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting.
Learn more
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