Not able to share a link, email pdf or share file with others.

[Brian - Blue Earth County]

We have various Acrobat versions, including Pro DC. While having a pdf open and then attempting to Share a link, Send file by Email, Share this file with Others, they all bring up a blank window/box.

Started happening for our users a few weeks ago and not everyone at the same time. We thought we had it fixed by going to Edit>Preferences>General and unchecking the box next to "Show online storage when saving files", but that only works for a day or less and then we need to do a repair or a full reinstall.  Any ideas why this started happening and how we proactively fix this before more users experience it?

[Katie27808217qzex]

I am having the same issue - on ALL pdfs - I even switched to my personal account to check. Still an issue. I can only share through email - which does not work for my students.

I checked for updates - No updates. I tried a repair of the installation - Nothing.

[A Y Friedman]

got same issue here after updating acrobot to last version (22.003.20314.0), pressing on the email tool & just a blank box shows up.

please if someone has a solution, thanks!

[Amal.]

Hi @A Y Friedman 

Hope you are doing well and sorry to hear that.

For testing purposes, please go to Edit (Win), Adobe Acrobat (Mac) >Preferences > Enahnaced Security > Uncheck 'Enable Protected mode at startup' > click OK and reboot the computer

Note: Please turn in the security after testing to avoid any security risk.

Regards

Amal

[A Y Friedman]

Thanks for the help.



It is working when this option is turned off.



Should I leave it turned off, or is there another solution?


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[Amal.]

Hi @A Y Friedman 

As the application is working fine when you turn off the protected mode, please go through the help page https://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html and see if that works.

Regards'

Amal

[Alan30166983dbtl]

Last week I lost the ability to send pdf via email or any in fact. Customers just get a blank page with message saying unable to open. If I send to print he message is prin failed. Print preview shows blank page. This happens if I send from either iPad or iPhone 

it would seem looking at all the above that this is an issue not just aff3cting me

[dirkh70978478]

Hi There,

this problem seems to go on forever:

Does somebody know how to share a PDF file with NO ERROR?
Sorry but this is a basic and essential function!

[dirkh70978478]

Any help avalable? It is July 2024.