Not able to view/scroll the long text in multi-line field of a Form

[salhas]

Have created a Form with multi-line field to allow users to enter long text. However, when received the Form, I am not able to scroll the long text input by the users using Acrobat PRO DC.

Pls help.

[Nesa Nurani]

Are both 'Multi-line' and 'Scroll long text' selected in field properties?

[salhas]

Thanks for responding.  Yes. both are selected in during Form creation.  When viewing the PDF copy received from my customer, scroll button moves if click on it but the text content does not.  Not sure where went wrong.

[Meenakshi Negi]

Hi salhas,

Thank you for reaching out.

As Nesa Nurani asked, please confirm if you have selected both 'Multi-line' and 'Scroll long text in the field properties. 

Please refer to the information in the following help document:https://adobe.ly/3DrTC19. 

If possible, share the PDF form so that we can check.

Let us know if you need any help.

Thanks,

Meenakshi

[salhas]

Yes,  I have selected both 'Multi-line' and 'Scroll long text in the field properties, and as per shown in the 1st screenshot.  Unfortunately, i am not able to share the PDF copy submitted by customer.   Prior to this, i have no issue with the other Acrobat Pro version.   Hence, seeking advice.

[salhas]

To add on, though the scroll bar was moved up & down, the displayed text remains static.   Hence, I would not be able to view the full data/information the customer has keyed in.

[Bernd Alheit]

Try this:

• Export the form data
• Import the form data in a empty form

[salhas]

sorry, i dont understand to carry out the steps. Pls elaborate if possible.  thanks

[Bernd Alheit]

At "Prepare a Form" you can export and import form data.