NPO price plan approved successfully but failed to activate

[Eileen V.28604822iawj]

Hi,

I applied for the NPO pricing plan for Acrobat Pro at the $15/year rate and was approved, but I’m having trouble activating it. I suspect this may be because I currently have an Adobe Creative Cloud plan that already includes an Acrobat Pro license.

I have a couple of questions:

1. If the issue is due to the existing Creative Cloud plan, what steps should I take to successfully activate the new Acrobat Pro license?
2. Can I use another email address that doesn’t currently have an Acrobat Pro license to activate the plan?
3. Will Adobe recognize our organization’s domain and prevent any email addresses ending with our org’s name from activating the plan?

I’d appreciate your guidance on this!

[JR Boulay]

This is a public forum, not Adobe support.
Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function: https://helpx.adobe.com/contact.html?rghtup=autoOpen or through:
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[Eileen V.28604822iawj]

Thank you for your answer. I have contacted Adobe Customer Support.