OCR in mehreren Dateien - Abbruch weil unbekannter Fehler

[FF91]

Hallo zusammen,

in der Vergangenheit konnte ich über das Tool "Scan & OCR" & "Gescannte Datei verbessern" mehrere Dokumente aus einem Laufwerk problemlos in der Ansicht verbessern und auch eine Texterkennung durchführen lassen. Das ganze wurde dann in der Datei (ohne Änderung des Namens) gespeichert. 

Wenn ich den Befehl heute ausführe, erhalte ich nur die Fehlermeldung "unbekannter Fehler" und es wird weder das Dokument verbessert noch die Texterkennung durchgeführt. Das gleiche gilt auch nur für die "Textverbesserung".

Hat jemand einen Tipp, woran das liegen könnte? 

Vielen Dank & Gruß

Freddy

[S. S]

Hi @FF91,

Hope you are doing well. Sorry for your experience with using OCR on Acrobat.

Do you see this with every file or with specific files? If with specific files, would you mind sharing a sample file with us to test the issue in-house? 

You might want to check. basic steps on how to work with enhancements: https://adobe.ly/3EC2CBt

Also, we are live with our latest release (2025.001.20467). Please update the app to the latest version for the best experience.

To do so, go to Menu> Help> Check for Updates.

Look forward to hearing from you.

Regards,
Souvik.

[gary_sc]

Hi, @FF91, First, let me start with the fact that Acrobat cannot scan anything. Rather, it relies upon a piece of software called Twain that provides a link from your scanner's software to your computer. (The variation on this is with the Mac, which relies upon the dreadful "Image Capture," made by Apple instead of your scanner's software.)

So, the problem is either with Twain, your scanner's software, or how Acrobat is working with Twain.

Part of the answer might be: have you recently updated your computer, scanner, or have you updated your computer's OS? It is not uncommon for the OS to be updated and the scanner's drivers to be updated as well. Do a Google search and see if there are new drivers for your specific model of scanner.

If that did not solve your problem, I suggest you try a scan with your scanner's software. (Important, save the file in the TIF format.) Have the file placed in a convenient location (Desktop?) and then open that file with Acrobat. If it doesn't automatically convert it into a PDF and do the OCR, the problem is with Acrobat. We can deal with that next if that is the case.

BTW, here is a blog I wrote for Adobe a number of years ago on how to get the best quality scan for OCR use.

https://community.adobe.com/t5/adobe-community-professionals/scanning-clean-searchable-pdfs/m-p/4785...

Good luck!

[Randy Hagan]

Thanks for the link. I appreciate your detailed process, and I look forward to putting this through its paces in the coming weeks.