Office 2016 & PDFMaker

[mikew91406773]

Is there anyway to make Office 2016 64-bit compatible with Adobe Acrobat DC Pro PDFMaker?

I make PDFs of all my e-mails and this feature is sorely needed. Right now I have to use Nuances

PDF Converter Pro to do this. I prefer to use only one PDF program. Earlier versions of Acrobat

and Office did a better job than Nuance but I haven't been able to get the new versions of Office

and Acrobat to co-operate. Why can't Adobe keep this function on all versions of Acrobat?

[garrettp82405925]

Should the question go in a separate thread for the same issue with pro x and pro xi?

Is it resolved in DC? I.e. Does upgrading to DC resolve the issue?

[Test Screen Name]

Resolved in X? Never.

Resolved in XI? No, but curiously there was a poll about this from Adobe.

Resolved in DC? I'm not sure. There are different flavours of DC, one for subscribers and one for purchasers, and I can't get an answer about what is in which.

[cantorternary]

Resolved in DC?   <-- Yes, completely resolved as of October 13 Patch Tuesday. Adobe DC was patched and PDF Maker appeared in Office 2016 right away. I have been using it.

[Test Screen Name]

Thank you for the confirmation. I wonder if you could check your Help > About and let us know the exact version (something like 2015.1243.34344) and especially whether it says "continuous" or "classic"?

[cantorternary]

My Adobe Standard V2015 (DC) is 15.006.30096.29862 and this was as of October 13. No updates today (Nov. Patch Tuesday).

Office Home and Business Click to Run subscription is 16.0.6001.1038 and that is new as of last night.

[Test Screen Name]

Thanks... does the Acrobat Help > About say "continuous" or "classic"? And is the Acrobat DC on a subscription, or a purchase?

[cantorternary]

I purchased Adobe Standard as an upgrade to Adobe XI Standard. But I think both versions would have been updated.

[Test Screen Name]

Great news, thank you.

[steengr]

Where was that poll (I am on XI and have not seen any) and what was the outcome?

[Test Screen Name]

I can't find the poll any more. The results went to Adobe's own decision making, no result published. (Who would vote no, anyway?)

[ctrlz]

I am also using Office 2016 with Adobe Acrobat XI Professional.. My operating suite is 64 bit windows 10 and I also have this issue. At present, I found the only solution for conversion of Outlook messages into Adobe pdf documents was to first save the message (to a usable file format) before converting to Adobe pdf. First, with the message still selected in Outlook, click the Outlook FILE tab and select "Save as". Next, you can select a file format (Unicode, text, html..) that Adobe XI will understand.  In order to convert the saved mail message, you must then then go to where you saved the message and right click the saved file. From there, you can elect to either "Convert to Adobe pdf" or combine into Adobe pdf. I hope this helps. Its unfortunate that Adobe fat cats would rather spend profits on themselves than invest in making consumers happy. With heads in the cloud, they will always want more ...Pennies from heaven.

[darin311]

I am using a recently built package of Creative Cloud 2015 (built within past 2 weeks, also contains Acrobat DC) and Office 2016 Professional. I see the Acrobat plugin installed and "active" inside of Word, but there is no "Save as Adobe PDF" option in the file menu like 2013 and 2010 show. Only the default Office PDF creator under Export. What am i missing?

[Dov Isaacs]

Did you get the most recent update to Acrobat DC? If not, install that. It is necessary for Office 2016 to work with Acrobat DC.

           - Dov

[darin311]

When was this recent update released? I want to say I built the CC package within the last month. Hate to have to build and install another one, they are so freaking huge and time consuming!

[Dov Isaacs]

You don't need to “build” anything. Simply run Acrobat DC and under Help, choose Check for Updates. That will get you any unapplied updates to Acrobat and install them for you.

         - Dov

[stephen7144]

Why is this information always discovered when a product doesn't work? I always try to keep on top of news and even after reading this far still don't know if Acrobat DC is going to convert email to Acrobat or not. And if it is, there seems to be some discussion as to whether the purchased version or the subscription will do the email converting. I certainly got the information when it became necessary to start paying for Photoshop on a monthly basis. Even that is not a bad deal. However from what I am reading here it seems like the Acrobat DC is very expensive. And, even though I have paid for various versions of Adobe Acrobat, right up to my current version XI Pro, I received no information at all about changes. The least you owe your customers is to keep them informed when major changes are happening to any program, especially when it's been registered and upgrades purchased over the years. Personally, I think it's a bit greedy to not update Acrobat Pro XI to use with office 2016. It's also bucking the trend where Microsoft has created Windows 10 which is compatible with more older software than ever before. A responsible company wants satisfied customers and also wants customers to get value from their purchases. For the price of XI, it is unfair and not a decent value to allow it to become obsolete. Adobe may make a few extra dollars with this scheme, but the long term damage to the company reputation and opinions about the value of Adobe products does suffer. Look at the reviews and comments on Amazon about Adobe Photoshop and Lightroom subscriptions when they first started. And this was not really a bad deal. Adobe needs and will ultimately have to deal with the old adage, "penny wise and pound foolish."  Update Acrobat XI Pro and do the right thing.

[ctrlz]

LOL as if we haven't already tried updating for weeks and got nowhere..Why do you think they came here. Dov Isaacs?....Sorry Darin- nothing has changed from Adobe since I gave the work around a few weeks ago.

[Test Screen Name]

It isn't clear whether your product isn't getting updated, or whether it is updated and still not working.

I suggest anyone who is still getting the problem post the exact version of Acrobat that they have. Please DO NOT say "I just updated it" because we know that doesn't always work. Check the actual version, something like 2015.123.12356. Also, you will see the word "Continuous" or "Classic" in the About box, please include this info too.

[darin311]

This is my help section, it does not contain a "check for updates" option.

Here is the about:

Here is word options showing add-on:

And word's file menu, not showing the "Create Adobe PDF" option:

[darin311]

Also, on a freshly loaded windows 10 machine with 2013 office and CC 2015, the "Create Adobe PDF" option is available in the File menu.

I uninstalled 2013 office, installed 2016, and it is no longer there.

I have tried rebooting, running the repair installation in Acrobat, still nothing in office 2016.

[gkaiseril]

It is possible that the person who installed your copy disabled the update feature of Acrobat/Reader. This is usually done with enterprise (employer) instillations so the IT/IS function can test the updates for security issues and compatibility issues with all of their software.

Many shops will run 3 - 6 months behind se they can see if others are having problems with the software updates. It is not unheard of to have a software vender like IBM or Microsoft to pull an update that has lots of issues. I believe the latest big update for Windows 10 was pulled by Microsoft to fix such issues.

In the middle of November 2015 Windows 10 version 1511 was not available even though it had been released the first week of November 2015.

[garethm]

I'm sure it's true that updating can be disabled, but that isn't the case for me. For whatever reason, Acrobat updates do not show in the Creative Cloud panel, and are not triggered by the background auto-update process.

Ironically the free Acrobat Reader DC updates just fine - it's only Acrobat Pro DC that doesn't.

But putting automatic updates aside, I wonder why available Acrobat updates aren't shown in the Creative Cloud app, unlike all the other constituent app updates?

[gkaiseril]

I am not an Adobe employee and decisions about how Adobe configures their products is not made public.

Are you sure there cloud based products are not getting updated in a timely manner?

You may need to discuss this with customer service or send in a bug report.

There is a forum specifically for Creative Cloud products. Perhaps you will find a better answer in that forum.

Since this is a forum specifically for Acrobat, one might assume you purchased the Acrobat product and not a special package. Do the other products in the Creative Cloud suffer from this issue?

A quick check in the Creative Cloud forum in the common FAQs turned up this link Updating CC Apps, one need to use the Creative Cloud to update the apps.

[andreas61565601]

I had Office 2010 for Home and Student installed. I need to convert Word docs to PDFs using my non-work laptop. Needed Acrobat and cannot afford the desktop version, so sprung for the subscription to Adobe Acrobat Pro DC (sometime in January 2016). All worked fine.

The company I started contracting with in January uses Office 365. Because I could no longer bear using OWA, the 2016 apps were installed on my machine so I can use Outlook. All good. Until I try to save a Word 2016 doc to PDF. Save As works, but there are no bookmarks in the PDF. PDF Maker straight up crashes and burns, taking down Word with it. Furthermore, opening the recovered Word doc I find that hidden characters have been added to all the headings in the document. They don't display in the main window, but in the Navigation pane. I can expose the characters by clicking in the heading element and typing CTRL-SPACEBAR, so I can then delete them, which cleans up the heading in the Navigation pane. However, there are more than 100 headings in my Word doc, and I can't stand the thought of removing these rogue characters one heading at a time. That is the least of my worries.

My biggest worry is delivering PDFs with bookmarks to my client. I have already lost a full day's pay while I spent 4 hours on the phone with an Adobe rep who tried with all his might but could not solve the problem (uninstalled 2010, repaired Office 2016, removed and reinstalled both Acrobat Pro DC and Acrobat Reader DC, checked the registry, etc., etc.). Problem not solved. Then I was on the phone five separate times (kept getting disconnected) with Microsoft support who has the least amount of interest in helping me that you could ever imagine. They simply point the finger at the 3rd party app builder. I.e. ADOBE!

I'm at a complete loss as to what to do now except to reinstall my homely but fully operational version of Office 2010.

Ay, progress.

[TanviRastogi]

Hi

I assume you are using Windows OS on your laptop.

Sorry for the trouble.

This is a known issue with Office 365(2016)'s latest update. We have logged a bug against Microsoft and are actively following up with them to get it resolved as soon as possible.

Thanks

Tanvi