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OK, who's brilliant here? DOCX to PDF conversation omits embedded link in one DOCX file only

Explorer ,
Jun 17, 2022 Jun 17, 2022

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My Acrobat DC converts DOCX to PDF files well, almost always with embedded links in place.  I have one DOCX file only for which the links don't make it.  Both files are attached.  Anyone brilliant enough to figure this out?

 

Win 10 Pro 64 all updates

Acrobat DC 64 all updates

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Create PDFs

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Explorer ,
Jun 15, 2022 Jun 15, 2022

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Has worked flawlesslesly for years, but starting today embedded links in a DOCX document I create are no longer present in the PDF Acrobat creates from it.  The text is still inderlined and blue, but there's nothing embedded in it (see attached).

 

I'd assumed this would have been a results of yesterday's MS update Tuesday, or even the update of Acrobat that was available today.  But that should have led to a flood of complaints posted online and I see nothing.  Would appreciate advice.  Thank you.

 

Win 10 Pro, Acrobat DC, all updated today

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Adobe Employee ,
Jun 16, 2022 Jun 16, 2022

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Hi 

 

Please share corresponding Word file for this PDF as well.

Is this happening for all files or specific to this file?

Can you please check behavior with Powerpoint or Excel files as well?

 

Thanks

Tanvi

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Explorer ,
Jun 19, 2022 Jun 19, 2022

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Explorer ,
Jun 20, 2022 Jun 20, 2022

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Tanvi:  The conversion works for all files of every MS program I've tried EXCEPT this one goofy DOCX file, which is already attached to this post.  Thanks in advance for your assistance.

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Adobe Employee ,
Jun 20, 2022 Jun 20, 2022

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Thanks for sharing the file. We are able to reproduce the issue with the shared file. 

We are currently looking into it and keep you updated of the progress.

Thanks

Tanvi

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Explorer ,
Jun 25, 2022 Jun 25, 2022

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Hi, Tanvi.  When I convert 'Problem File.docx' even today the corresponding PDF shows underlined blue phrases where there were links in the DOCX file, but there are no embedded links in that PDF.  Glad to hear you were able to reproduce the issue.  Should you discover a fix, please let me know.  Thanks.   Tony

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