One of our users is getting a message saying they arent authorized to send documents for signature.

New Here ,
Aug 23, 2022 Aug 23, 2022

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We have a master account setup for Acrobat DC Pro for Teams and sent the licenses out that way. One user is unable to send documents for signature when they click Request Signature on a PDF. We do not have any groups created that he is missing from and we don't think anything was disabled that would not let him request signatures. Everyone else who has created their account with these licenses have had no issues so far. 

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General troubleshooting , Security digital signatures and esignatures

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New Here , Aug 24, 2022 Aug 24, 2022

We just reinstalled it and that did the trick. Thanks. 

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Community Expert ,
Aug 23, 2022 Aug 23, 2022

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Is that user trying to mess around with Adobe Sign features?

 

The Adobe Sign tool  that is already integrated with the Adobe Acrobat Pro DC individual plan lacks of some group  features. To use them, the Adobe Sign plan must be upgrated to a business plan or better.

 

Can you verify if the user who is having trouble with requesting for signatures is using an AdobeID that does not belong to the already delegated licensed accounts ?

 

Also, are you able to confirm how the user deployed the installation of Acrobat?

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New Here ,
Aug 24, 2022 Aug 24, 2022

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We just reinstalled it and that did the trick. Thanks. 

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