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Ongoing Adobe PDF printing error

New Here ,
Aug 26, 2024 Aug 26, 2024

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I continually get an error message ( and error log) when I print to my adobe pdf option on my windows 11 pc.  I have adobe acrobat installed.  Any help will be apprciated.  The error log is:

 

%%[ ProductName: Distiller ]%%
Aptos not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: show ]%%

Stack:
()

or

%%[ ProductName: Distiller ]%%
Aptos not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:
[129 44 37 145 61 89 52 37 146 97 101 48 96 61 0]
( 

 )


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

 

thank you

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Adobe Employee ,
Jan 21, 2025 Jan 21, 2025

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Hi @Barry5E09,

 

Hope you are doing well. Sorry for the trouble, and the delayed response.

 

We were aware of the issue, and the new Adobe PDF Printer is released with the latest version of the application (2024.005.20320).

 

If you still experience the issue, please try the below steps:

Open the file in Acrobat-> Print-> select Adobe PDF Printer-> Properties-> uncheck the box saying "Rely on system fonts only, do not use document fonts"-> click OK.

 

Now try printing the file again.

 

Hope this helps.


-Souvik

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