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New Here ,
Apr 05, 2022 Apr 05, 2022

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I can open a pdf but I cannot work on it. It asks me for the trial version. But I pay the regular fee each month. THe only issue is that I have 2 emails.. COuld you help?  12.png

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Adobe Community Professional ,
Apr 05, 2022 Apr 05, 2022

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This is a public forum NOT Adobe support... nobody here can help

 

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

 

You need to figure out which account has the subscription

Log-in to your Adobe account and click this link https://account.adobe.com/plans

 

OR

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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LEGEND ,
Apr 05, 2022 Apr 05, 2022

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You must sign in to Acrobat with the correct email only, the one which has the subscription attached.

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