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Open in app from MS Edge is missing for some users

Community Beginner ,
Jun 25, 2024 Jun 25, 2024

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Hi! Any reason why the Edit > Open in app option when opening a PDF from SharePoint browser is missing for other users?

 

This is my broswer, works perfectly fine for me:

openinapp.jpg

 

But for some others:

noopeninapp.jpg

 

Appreciate your time and support! Thanks.

 

 

TOPICS
Edit and convert PDFs , General troubleshooting , PDF

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Adobe Employee ,
Jul 05, 2024 Jul 05, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

Please ask the user to clear the cache memory of the browser also try to reset the browser and see if that helps.

 

He may also try using the incognito mode and check.

 

Let us know how it goes.

 

~Amal

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